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Support

How may we help you?

For Taiwanese and Chinese

We accept the inquiry question in your region website of Tescom.

FAQs

Q1.What wattage is used in my country?

A1. Please check list of plug type on each product page.
“Products” > choose country > choose product > click “? Plug Type”
Using products with wrong wattage, it will be broken.
Please kindly check before using.

Q2.Products does not work as usual, or need some parts.What should I do?

A2. If you have purchased in Taiwan or China, please contact customer service from above website.
Please get a contact with store where you have purchased.

Q3.How can we use products which has switch to change voltage?

A3. Before using, please check below points.
** What wattage is used in your area.
** Which way does switch point, "100-120V" or "200-240V"
If it's wrong, it may cause products broken.

Q4.Products does not work as usual, or need some parts.What should I do?

A4. Please get a contact with store where you have purchased.

Q5.I don't know how to use products.

A5. We have video of how to use, please click below video.

Q6.What is negative ions?

A6. In general, it is an airborne substance that carries a negative electric charge and it is attached to microscopic moisture.

1. Hair Property

Hair Property

Negative ions reduce the static electricity and moisturize the hair. Therefore, it makes your hair shine, smooth and silky.

2. What is reason of hair damaged?

Cuticle of hair surface get damaged

When it is happened positive ion on hair by static electricity, the cuticle is easy to damage.

Q7.How can we be distributor?

A7. Please send e-mail to below e-mail address.
It would be helpful for us if you send us your company profile and which product you have interesting in.
E-mail : kaigai-contact@tescom-japan.co.jp